Privacy policy

Last updated 8 November 2026

AskWyse is product analytics for people who build apps. This page says what data AskWyse collects, why, who else handles it and what you can ask us to do with it. AskWyse is run by Dennis Kortsch in Norway. Questions go to support@askwyse.com.

Two kinds of data

• Your account. When you sign up for AskWyse, we decide what we collect about you. We’re the controller of that data.
• Your app’s visitors and users. When you add AskWyse to your app, it collects analytics about the people who use your app. You decide what gets collected, and we process it for you. You’re the controller and AskWyse is your processor. You’re responsible for telling your users and for asking for consent where the law requires it. AskWyse can wait for consent before it sets any cookies.

Your account

• Your email address and name, kept by Clerk, which runs sign-in for AskWyse.
• The apps you add (their domains), your settings (timezone, email preferences, theme) and the context your agent saves about each app, such as what counts as a paying user.
• The agents you connect to AskWyse’s MCP server, and the questions they report that AskWyse couldn’t answer.
• If you connect Stripe: your Stripe account ID and an access token, encrypted, that only lets AskWyse read payments.
• Request logs: the page or API called, the result, timing, your browser’s user agent and your account ID. We don’t log IP addresses, emails or what your app’s users typed.

We use this to run AskWyse for you: to sign you in, show your reports, answer your agent and send the daily report and alerts you turned on. We don’t sell it, show you ads or use it to train AI models.

Your app’s visitors and users

The AskWyse script on your app and the events your app’s server sends record:

• Page views and the events you add, such as a signup or a checkout, with the page path, UTM tags, the referring site, the country (from the network, not stored as an IP address) and the device type.
• Properties you send with events, and traits of signed-in users such as their plan, together with your app’s own user ID for them.
• First-party cookies on your app’s domain to recognize a returning browser: wyse_b (browser, 1 year), wyse_u (your app’s user ID, 1 year), wyse_s (visit, 30 minutes) and wyse_c (links a visit across consent, 30 minutes). When your app asks AskWyse to wait for consent, it sets no cookies. Instead it counts a browser by a hash of its IP address and user agent with a random salt that we delete after one day, so the hash can’t be linked to anything later.
• If you connect Stripe: each payment and refund with its amount, currency, date and type, plus the Stripe customer and Checkout Session IDs that match a payment to a visit. AskWyse never reads card details and never writes to Stripe.

AskWyse refuses emails, names, phone numbers and addresses. It rejects text properties and traits with keys like email or phone and removes any value that looks like an email address. It doesn’t store your visitors’ IP addresses or user agents, and it ignores crawlers.

When you ask your own agent (such as Claude, ChatGPT or Cursor) about your app, AskWyse sends the answers to that agent. What the agent’s provider does with them is covered by your agreement with that provider.

Who else handles the data

• Cloudflare hosts AskWyse, stores its database and sends its emails.
• Clerk runs sign-in and keeps your account’s email address.
• Stripe provides payment data, only if you connect it.

These companies are based in the United States and may process data there. They do so under their data processing terms, which include the EU Standard Contractual Clauses.

How long we keep it

We keep your account and your apps’ data while your account exists. When you ask us to delete an app or your account, we delete its events, users and payments. Payments already imported stay when you disconnect Stripe, until you delete the app. The daily salt for cookieless counting is deleted after one day.

Your rights

You can ask us to show, correct, export or delete your data, or object to how we use it. Write to support@askwyse.com and we’ll answer within 30 days. You can also complain to Datatilsynet, the Norwegian data protection authority, or the authority where you live.

If you use an app that runs AskWyse, ask that app’s owner first, since they decide what’s collected. We’ll help them answer you.

Cookies on askwyse.com

askwyse.com uses Clerk’s cookies to keep you signed in and two of its own to remember your theme and the app you last opened. It runs no analytics or advertising cookies.

Changes

When this policy changes, we update this page and its date. We’ll email you before a change that affects how we use your data. See also our terms.